Alternatively, you
can e-mail your complaint to
FeedbackAuBD@vfshelpline.com
Or Fax in your
complaint at +88 02 8851989
If
you wish to complain about the service you received from VFS,
you may submit your complaint directly in person at a Visa Application
Centre (s),
In all cases
please provide
your name,
address and
telephone number,
a clear
description of your complaint and as much detail of names,
dates, places and other background as possible.
If you are a VISA
applicant then
Your Date of
Birth
Type of
Application
Any Application
reference number(s)
We will take your
complaint seriously, and will try to provide a full reply
within 2 working days. If we cannot give you a full reply
within this time we will tell you when we expect to do so and
keep you up to date with progress.
Appreciation
We welcome your
reviews on the support we provide. They will help us to
identify what we do well and what we could do better. If you
have any comments on the support you have received, please
feel free to write in the compliments register.
VFS would, of
course, is keen to hear from you if you have received
outstanding service from a particular member of our team and
would be delighted to receive your
recommendations.
